StenoWorks Store Terms, Rental Terms, and Program Terms

Effective Date: [INSERT DATE]

These StenoWorks Store Terms, Rental Terms, and Program Terms (the “Terms”) govern all purchases, rentals, rent-to-own transactions, and other product or program transactions between StenoWorks, Inc. (“StenoWorks,” “we,” “our,” or “us”) and the customer completing the transaction (“Customer,” “Buyer,” “Lessee,” or “you”).

By checking the acceptance box at checkout, placing an order, making a payment, accepting delivery, enrolling in a program, renting equipment, or otherwise transacting with StenoWorks, you agree to be bound by these Terms and any applicable product-specific warranty, policy, disclosure, or addendum referenced below or presented in connection with your transaction.

Your use of the website is also subject to our Website Terms of Use, Privacy Policy, and Cookie Policy, each as posted on our website.

1. Scope of Terms

These Terms apply to all transactions through StenoWorks’ website, by phone, by email, by invoice, by quote, or otherwise, unless StenoWorks expressly agrees otherwise in a written agreement signed by an authorized representative of StenoWorks.

These Terms apply to:

• outright purchases of products and accessories;
• purchases of pre-owned or refurbished writer equipment;
• rentals and rent-to-own transactions;
• training-related or promotional equipment programs;
• related services, support, processing, and fulfillment activities; and
• any other transaction expressly designated by StenoWorks as subject to these Terms.

2. Additional Terms; Incorporated Documents

Certain products, services, warranties, rentals, promotional programs, or special offers may be subject to additional product-specific or program-specific terms, addendums, limited warranties, policies, or disclosures (“Additional Terms”).

Additional Terms may be posted on the applicable product page, program page, warranty page, checkout page, order confirmation, invoice, or other document referenced by StenoWorks. Any applicable Additional Terms are incorporated into these Terms by reference.

Examples of Additional Terms may include, without limitation:

• Shipping & Returns;
• Limited Warranty for Pre-Owned Writers;
• Basic Training Program Addendum;
• rent-to-own program disclosures;
• financing, rental, or subscription-related disclosures; and
• product-specific warranty or return disclosures.

3. Priority of Documents

If there is a conflict between these Terms and any other applicable document, the following order of precedence will apply:

1. a separately signed written agreement specific to the transaction;
2. an applicable product-specific or program-specific addendum or disclosure;
3. an applicable written limited warranty;
4. these Terms; and
5. the general Shipping & Returns policy, except that Shipping & Returns will control for routine return procedures unless an applicable addendum or warranty expressly states otherwise.

4. Contract Formation; Order Acceptance

All quotations, estimates, advertisements, listings, shipping estimates, availability statements, and pricing information are invitations to do business only and are not offers capable of acceptance.

Your order or enrollment constitutes an offer to purchase, rent, or participate. No order or enrollment is binding on StenoWorks unless and until accepted by StenoWorks by written confirmation, shipment, release of equipment, acceptance into a program, or other written or electronic notice of acceptance.

StenoWorks reserves the right to refuse, limit, or cancel any order or enrollment before shipment or release, including in cases of pricing error, suspected fraud, inventory unavailability, export or sanctions concerns, or other legal or business concerns.

5. Product and Equipment Condition

Products and equipment sold or rented by StenoWorks may be new, pre-owned, refurbished, tested, configured, customized, or sourced from third parties.

Product descriptions, photographs, model references, specifications, compatibility guidance, and included accessories are provided for general informational purposes only. Cosmetic condition, included accessories, packaging, and exact configuration may vary unless expressly stated in writing.

Cosmetic wear, signs of prior use, minor finish variations, and other appearance-related conditions that do not materially impair function are not defects.

6. Pricing; Payment; Taxes

Unless otherwise stated in writing, all prices are in U.S. dollars.

Prices, availability, promotions, shipping offers, and program pricing may change at any time before order acceptance.

Unless otherwise agreed in writing, payment is due before shipment or release of the applicable product or equipment.

StenoWorks may require full prepayment, partial prepayment, a security deposit, cleared funds, a valid payment method on file, or other payment assurance as a condition of processing, shipping, or releasing products or equipment.

You are responsible for all applicable taxes, duties, customs charges, import fees, brokerage fees, bank charges, and other governmental or transactional charges, other than taxes based on StenoWorks’ net income.

If any payment is reversed, charged back, dishonored, disputed without valid basis, or returned unpaid, you remain responsible for all amounts due, together with any service fees, chargeback fees, collection costs, and reasonable attorneys’ fees and expenses to the extent permitted by law.

7. Shipping; Delivery; Risk of Loss for Purchases

StenoWorks ships from Florida and may use FedEx, UPS, USPS, a freight carrier, drop shipment, or another carrier or fulfillment method of its choice unless otherwise expressly agreed in writing.

Shipping dates and delivery estimates are approximate only and are not guaranteed unless StenoWorks expressly agrees otherwise in writing.

StenoWorks is not liable for delivery delay, non-delivery, or interruption caused by carrier delay, customs delay, weather, labor issues, governmental action, cyber events, supply shortages, or other events beyond StenoWorks’ reasonable control.

Unless otherwise expressly agreed in writing, all product sales are F.O.B. StenoWorks’ facility, and risk of loss for purchased goods passes to you when StenoWorks delivers the goods to the carrier.

Title to purchased goods passes to you upon the later of:

1. StenoWorks’ delivery of the goods to the carrier; and
2. StenoWorks’ receipt of full payment for the applicable transaction.

8. Inspection; Acceptance; Shipping Damage; Shortage Claims

You must inspect all delivered products or equipment promptly upon receipt.

Any claim for visible shipping damage, shortage, incorrect shipment, or other nonconformity apparent upon delivery must be reported to StenoWorks in writing within five (5) calendar days after delivery.

Any claim for concealed damage or nonconformity that could not reasonably be discovered upon delivery must be reported to StenoWorks in writing within ten (10) calendar days after delivery.

Failure to provide timely notice constitutes acceptance of the shipment, except for defects covered by an applicable written warranty or an applicable program-specific defect-notice provision.

You must preserve all packaging and cooperate with any carrier, insurance, or StenoWorks claim procedure.

9. Returns; Exchanges; Cancellations

Returns, exchanges, cancellations, and refund eligibility are subject to StenoWorks’ then-current Shipping & Returns policy and any applicable Additional Terms.

No return will be accepted without prior authorization from StenoWorks and compliance with StenoWorks’ return instructions.

Returned items must be received in the condition required by the applicable policy or addendum. StenoWorks may reject a return or reduce a refund for items that are incomplete, altered, damaged, abused, improperly packed, or returned in violation of instructions.

Unless prohibited by law or otherwise expressly stated in writing:

• shipping charges are non-refundable;
• expedited processing, customization, installation, and similar service charges are non-refundable;
• refused shipments may be charged outbound freight, return freight, duties, fees, and handling charges; and
• special-order, custom, built-to-order, clearance, final-sale, software, rental, financing-company, and certain consumable items may be non-cancelable and/or non-returnable.

10. Product-Specific Warranties

Product-specific warranties, if any, are provided only in a separate written limited warranty published by StenoWorks or expressly included with the product.

For qualifying pre-owned writer equipment, the applicable warranty is the StenoWorks Limited Warranty for Pre-Owned Writers, if posted or otherwise provided for that product category.

Accessories, consumables, batteries, chargers, cables, software, digital media, third-party products, and other non-writer items are covered only to the extent expressly stated in writing.

To the extent assignable, StenoWorks may pass through manufacturer warranties it receives for third-party products, but StenoWorks does not independently warrant third-party products unless expressly stated in writing.

11. Rental and Rent-to-Own Transactions

This Section 11 applies to rentals, rent-to-own transactions, Basic Training equipment placements, and other non-sale possession-based programs, except as modified by an applicable addendum.

11.1 Equipment; Title

Equipment provided under a rental, rent-to-own, or program arrangement, together with any included accessories, components, chargers, cables, media, cases, or related items, is referred to as the “Rental Equipment.”

StenoWorks retains title to and ownership of all Rental Equipment at all times unless and until ownership transfers under an applicable completed rent-to-own program.

11.2 Term; Minimum Commitment; Renewal

The rental term begins on the date of the initial payment or such other date as StenoWorks designates in writing.

Unless a product page, checkout description, invoice, or applicable addendum expressly states otherwise:

• rent-to-own plans require a minimum commitment of six (6) monthly payments;
• rent-only plans require a minimum commitment of three (3) monthly payments.

After the applicable minimum commitment period, the arrangement automatically renews on a month-to-month basis until terminated by either party in accordance with these Terms, or, in the case of a rent-to-own plan, until ownership transfers in accordance with the applicable program terms.

11.3 Recurring Payment Authorization

By entering into a rental, rent-to-own, or other possession-based program, you authorize StenoWorks and its payment processors, agents, and service providers to charge the payment method you provide for:

• recurring rental payments;
• security deposits;
• shipping, return-shipping, handling, and related charges;
• late fees, interest, and other fees due under these Terms or an applicable addendum;
• repair, replacement, loss, damage, inspection, refurbishment, and cleaning charges; and
• any other amounts you become obligated to pay under these Terms or an applicable addendum.

You must keep a valid payment method on file at all times during any rental, rent-to-own, or similar program term.

11.4 Security Deposit

StenoWorks may require a security deposit in the amount identified at checkout, in the product description, invoice, or applicable addendum.

The security deposit secures your full and faithful performance of your obligations and may be applied against unpaid rent, late fees, shipping charges, damage charges, repair costs, replacement-value charges, cleaning/refurbishment charges, and any other amounts owed.

Any refundable portion of the security deposit will be returned within a reasonable time after final inspection and reconciliation, less any permitted deductions. Security deposits do not bear interest unless required by law.

11.5 Use; Care; Maintenance

You shall use Rental Equipment carefully and properly, in accordance with any operating instructions, training materials, and product guidance provided by StenoWorks or the original manufacturer.

You may not alter, repair, open, disassemble, modify, reprogram, sell, assign, pledge, encumber, lend, transfer, or sublease Rental Equipment, or permit any third party to do so, without StenoWorks’ prior written consent.

11.6 Risk of Loss; Damage; Loss or Theft

You bear all risk of loss, theft, destruction, damage, seizure, or deterioration of Rental Equipment from the time it is delivered until it is returned to and accepted by StenoWorks.

You are responsible for the cost to repair or replace Rental Equipment that is lost, stolen, destroyed, damaged beyond ordinary wear and tear, or returned in materially worse condition than when delivered, reasonable wear and tear excepted.

You must notify StenoWorks immediately if any Rental Equipment is lost, stolen, damaged, destroyed, or subject to any claim or legal process.

11.7 Return of Rental Equipment

Upon expiration or termination of the rental term, or upon demand after default, you must promptly return Rental Equipment in substantially the same condition in which it was received, reasonable wear and tear excepted, together with all included accessories, chargers, cases, manuals, cables, and related items.

StenoWorks may inspect returned Rental Equipment and charge you for missing items, excessive wear, damage, cleaning, refurbishment, repair, or replacement as reasonably determined by StenoWorks.

11.8 Default; Remedies

Each of the following constitutes an event of default:

• failure to pay any amount when due;
• failure to maintain a valid payment method on file;
• failure to return Rental Equipment when required;
• unauthorized transfer, repair, modification, pledge, lien, or sublease of Rental Equipment;
• material breach of these Terms or any applicable addendum;
• misrepresentation in connection with the transaction; or
• insolvency, bankruptcy filing, or other circumstance reasonably indicating inability or unwillingness to perform.

Upon default, StenoWorks may, to the maximum extent permitted by law and without waiving any other rights:

• terminate the arrangement;
• declare accrued amounts immediately due;
• suspend performance;
• charge the payment method on file for amounts due;
• recover possession of Rental Equipment;
• apply the security deposit to amounts owed; and
• pursue any legal or equitable remedy available.

11.9 Rent-to-Own Programs

For rent-to-own programs, ownership transfers only if and when you fully satisfy the purchase conditions expressly stated for the applicable program, including all required rental payments and all other amounts due.

Unless expressly stated otherwise in the applicable product or program description, no ownership interest transfers before all required conditions are met.

12. Program Addendums

Certain programs may have special rules that modify these Terms only for that program. For example, a student training program, promotional placement program, or other special rental arrangement may be subject to a separate addendum.

If an applicable addendum is referenced on the product page, program page, checkout flow, order confirmation, invoice, or other transaction record, that addendum is incorporated into these Terms and will control only for that program to the extent of any direct conflict.

13. Software; Compatibility; Third-Party Products

Except as expressly stated in writing, StenoWorks does not sell or license CAT software.

Compatibility information, recommendations, or guidance concerning CAT software, computers, operating systems, writers, peripherals, accessories, or third-party products are provided for general informational purposes only and do not constitute a warranty, representation, or guarantee of compatibility, performance, support, deliverability, or pricing.

Except as expressly stated in writing, StenoWorks does not warrant that any product will function with any specific third-party software, firmware, hardware, service, or system.

14. Disclaimer of Warranties

EXCEPT FOR ANY EXPRESS WRITTEN LIMITED WARRANTY PROVIDED BY STENOWORKS FOR A SPECIFIC PRODUCT, ALL PRODUCTS, RENTAL EQUIPMENT, PROGRAMS, AND SERVICES ARE PROVIDED “AS IS,” “WITH ALL FAULTS,” AND WITHOUT ANY OTHER WARRANTY OF ANY KIND.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, STENOWORKS DISCLAIMS ALL OTHER WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

If an implied warranty cannot be disclaimed under applicable law, it is limited to the shortest duration permitted by law, unless a longer minimum period is required by law.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, STENOWORKS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF DATA, LOSS OF USE, LOSS OF BUSINESS, LOSS OF REVENUE, LOST PROFITS, LOST SAVINGS, OR LOSS OF GOODWILL, ARISING OUT OF OR RELATING TO ANY ORDER, RENTAL, PROGRAM, PRODUCT, EQUIPMENT, SERVICE, DELAY, OR THESE TERMS, WHETHER IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, STENOWORKS’ TOTAL LIABILITY ARISING OUT OF OR RELATING TO ANY ORDER, RENTAL, PROGRAM, PRODUCT, EQUIPMENT, SERVICE, OR THESE TERMS SHALL NOT EXCEED THE AMOUNT ACTUALLY PAID BY YOU TO STENOWORKS FOR THE SPECIFIC TRANSACTION GIVING RISE TO THE CLAIM.

16. Force Majeure

StenoWorks is not liable for any failure, delay, or interruption caused by events beyond its reasonable control, including accidents, fire, flood, severe weather, acts of God, labor disputes, embargoes, governmental action, customs delay, utility outage, cyber event, carrier delay, inability to obtain labor, materials, components, inventory, or transportation, or other similar causes.

17. Governing Law; Venue; Time Limit for Claims

These Terms and any dispute arising out of or relating to these Terms, any order, rental, program, product, equipment, or service provided by StenoWorks shall be governed by the laws of the State of Florida, without regard to conflict-of-laws principles.

Any dispute arising out of or relating to these Terms, any order, rental, program, product, equipment, or service provided by StenoWorks shall be brought exclusively in the state or federal courts located in Palm Beach County, Florida, and each party consents to the personal jurisdiction and venue of those courts.

To the maximum extent permitted by law, any claim or cause of action arising out of or relating to these Terms, any order, rental, program, product, equipment, or service provided by StenoWorks must be commenced within one (1) year after the claim accrues, or it is permanently barred.

18. Electronic Acceptance

You agree that acceptance of these Terms by checkbox, click-through, electronic signature, portal acceptance, account action, payment submission, or similar electronic method is intended to authenticate and bind you to these Terms to the same extent as a signed written contract.

19. No Waiver; Severability; Assignment

No failure or delay by StenoWorks in exercising any right or remedy shall operate as a waiver of that or any other right or remedy.

If any provision of these Terms is held invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect to the fullest extent permitted by law.

You may not assign, delegate, transfer, or otherwise convey any rights or obligations under these Terms without StenoWorks’ prior written consent. Any attempted assignment in violation of this section is void.

20. Entire Agreement

These Terms, together with any accepted order confirmation, invoice, applicable addendum, applicable written limited warranty, and any policy or disclosure expressly incorporated by reference, constitute the entire agreement between you and StenoWorks for the applicable transaction and supersede prior or contemporaneous communications relating to that transaction.

21. Contact Information

Questions regarding these Terms may be directed to:

StenoWorks, Inc.
3365 Lake Worth Road, Suite 10
Palm Springs, FL 33463
Phone: 800-399-4605
Website: www.stenoworks.com