Rental Terms & Conditions

StenoWorks Rental / Rent-to-Own Terms and Conditions

Effective Date: 4/23/26

These Rental / Rent-to-Own Terms and Conditions (the “Agreement”) govern all rental and rent-to-own transactions between StenoWorks, Inc. (“StenoWorks,” “Lessor,” “we,” “our,” or “us”) and the customer completing the transaction (“Lessee,” “Customer,” or “you”).

By checking the acceptance box, submitting an order, making a payment, accepting delivery of any rental equipment, or otherwise using rental equipment provided by StenoWorks, you agree to be bound by this Agreement and any applicable program addendum referenced at checkout.

This Agreement applies to rental and rent-to-own transactions only. Outright purchases are governed by StenoWorks’ separate Terms of Sale and Program Terms, Shipping & Returns policy, and any applicable written limited warranty.

For step-by-step instructions on how to pack and ship rental returns, please review our Rental Writer Return Instructions. That page explains the return process, while these Rental Terms & Conditions govern the legal obligations of the rental.

1. Equipment; Program Type

The equipment rented or provided under a rent-to-own program, together with any included accessories, components, cables, chargers, cases, media, or related items provided by StenoWorks, is referred to in this Agreement as the “Equipment.”

The applicable product listing, checkout page, invoice, confirmation, portal record, or other order record will identify whether the transaction is a rent-only plan, a rent-to-own plan, or a special program subject to an addendum.

2. Term; Minimum Commitment; Renewal

The rental term begins on the date of the initial payment or such other date as StenoWorks designates in writing.

Unless a different term is expressly stated in a program addendum or order record:

rent-to-own plans require a minimum commitment of six (6) monthly payments;
rent-only plans require a minimum commitment of three (3) monthly payments.

After the applicable minimum commitment period, the Agreement automatically renews on a month-to-month basis until terminated by either party in accordance with this Agreement, or, in the case of a rent-to-own plan, until ownership transfers under Section 12 below.

3. Payments; Initial Charges; Recurring Payment Authorization

The initial payment, any required security deposit, and any shipping or related charges identified by StenoWorks are due before Equipment is shipped or released.

By entering into this Agreement, Lessee authorizes StenoWorks and its payment processors, agents, and service providers to charge the payment method provided by Lessee for:

recurring rental payments;
security deposits;
shipping, return-shipping, handling, and related charges;
late fees, interest, and other fees due under this Agreement;
repair, replacement, damage, loss, cleaning, refurbishment, inspection, and other amounts owed; and
any other amounts Lessee becomes obligated to pay under this Agreement or an applicable addendum.

Lessee must keep a valid payment method on file at all times. If a payment method is declined, expires, is cancelled, or otherwise becomes invalid, Lessee must promptly provide updated payment information. Lessee remains personally liable for all amounts due whether or not a payment method is accepted by the issuing bank or payment provider.

Requests to change a payment date must be submitted at least three (3) business days before the next scheduled charge and are subject to StenoWorks’ approval.

4. Security Deposit

StenoWorks may require a security deposit in the amount identified at checkout, in the product description, or in the applicable order record.

The security deposit secures Lessee’s full and faithful performance of this Agreement and may be applied by StenoWorks against unpaid rent, late fees, shipping charges, damage charges, repair costs, cleaning/refurbishment charges, loss, replacement-value charges, and any other amounts owed.

Any refundable portion of the security deposit will be returned within a reasonable time after termination of the rental and completion of final inspection, less any applicable deductions. Security deposits do not bear interest unless required by law.

5. Late Fees; Interest; Failed Payments

If any rental payment is not paid within three (3) days after its due date, Lessee shall pay a $25.00 late fee.

Amounts not paid within thirty (30) days after the due date may accrue interest at the rate of 12% per annum or the maximum rate permitted by law, whichever is lower.

If Lessee’s payment method is declined more than once during the rental term, StenoWorks may require an additional refundable deposit or other payment assurance as a condition of continuing the rental.

6. Shipping; Delivery; Return Shipping

Unless a program addendum, the Rental Writer Return Instructions page, or a written order record expressly states otherwise:

Lessee is responsible for outbound shipping charges;
Lessee is responsible for return shipping charges at the end of the rental term;
expedited shipping requested by Lessee will be charged to Lessee; and
if StenoWorks elects to provide a return label, the associated return shipping cost may be deducted from the security deposit or otherwise charged to Lessee, unless StenoWorks expressly states that the label is provided at no charge.

StenoWorks may publish procedural return instructions for rental equipment at Rental Writer Return Instructions. Those instructions explain the return process, including packaging, included accessories, carrier drop-off, and whether a particular rental category includes a prepaid return label.

The Rental Writer Return Instructions page is incorporated into this Agreement for procedural purposes; however, this Agreement, together with any applicable addendum or written order record, controls in the event of any conflict regarding payment responsibility, timing of return, risk of loss, damage, default, or other legal obligations.

Shipping dates are approximate only and are not guaranteed.

7. Inspection on Delivery; Acceptance

Lessee must inspect the Equipment promptly upon delivery.

Unless a program addendum states otherwise, any claim that the Equipment arrived materially defective, materially incomplete, or materially nonconforming must be made in writing to StenoWorks within five (5) business days after delivery.

Lessee will be deemed to have accepted the Equipment if Lessee uses it or fails to provide timely written notice of a material issue.

8. Use; Care; Maintenance; No Unauthorized Alteration

Lessee shall use the Equipment only in a careful and proper manner, in accordance with any operating instructions, training materials, and product guidance provided by StenoWorks or the original manufacturer.

Lessee shall keep the Equipment in good operating condition, reasonable wear and tear excepted.

Lessee may not alter, repair, open, disassemble, modify, reprogram, or permit any third party to alter, repair, or service the Equipment without StenoWorks’ prior written consent.

Lessee may not assign, pledge, sell, encumber, lend, transfer, or sublease the Equipment or permit any lien, levy, or legal process to attach to the Equipment.

9. Ownership; Risk of Loss; Damage; Loss or Theft

StenoWorks retains title to and ownership of the Equipment at all times unless and until ownership transfers under an applicable completed rent-to-own program.

Lessee bears all risk of loss, theft, destruction, damage, seizure, or deterioration of the Equipment from the time the Equipment is delivered until it is returned to and accepted by StenoWorks.

Lessee is responsible for the cost to repair or replace Equipment that is lost, stolen, destroyed, damaged beyond ordinary wear and tear, or returned in materially worse condition than when delivered, reasonable wear and tear excepted.

Lessee must notify StenoWorks immediately if any Equipment is lost, stolen, damaged, destroyed, or subject to any claim or legal process.

10. Return of Equipment

Upon expiration or termination of the rental term, or upon demand following default, Lessee must promptly return the Equipment to StenoWorks in substantially the same condition in which it was received, reasonable wear and tear excepted, together with all included accessories, chargers, media, cables, cases, manuals, and related items.

Unless StenoWorks expressly instructs otherwise in writing, Lessee must follow the then-current procedural instructions posted at Rental Writer Return Instructions when packaging and shipping returned rental Equipment.

Lessee remains responsible for the Equipment, and bears all risk of loss or damage, until the returned Equipment is delivered to and accepted by StenoWorks, regardless of whether a prepaid return label is provided.

StenoWorks may inspect returned Equipment and charge Lessee for missing items, excessive wear, damage, cleaning, refurbishment, repair, replacement, unpaid shipping charges, or other amounts due under this Agreement or an applicable addendum, as reasonably determined by StenoWorks.

11. Default; Remedies

Each of the following constitutes an event of default:

failure to pay any amount when due;
failure to maintain a valid payment method on file;
failure to return Equipment when required;
unauthorized sale, transfer, sublease, pledge, lien, repair, or modification of the Equipment;
material breach of this Agreement or an applicable addendum;
misrepresentation by Lessee in connection with the transaction; or
insolvency, bankruptcy filing, or other circumstance reasonably indicating inability or unwillingness to perform.

Upon default, StenoWorks may, to the maximum extent permitted by law and without waiving any other rights:

terminate this Agreement;
declare all accrued amounts immediately due;
suspend performance;
charge the payment method on file for amounts due;
recover possession of the Equipment;
apply the security deposit to amounts owed; and
pursue any legal or equitable remedy available.

12. Rent-to-Own Programs

For rent-to-own programs, ownership transfers only if and when Lessee fully satisfies the purchase conditions expressly stated for the applicable program, including all required rental payments and all other amounts due.

Unless expressly stated otherwise in the applicable program description or order record, no ownership interest transfers before all required conditions are met.

If a rent-to-own program expressly provides for crediting some or all rental payments and/or deposits toward ownership, such crediting will occur only as specifically stated in the applicable program description.

13. No Warranty; As-Is Rental Equipment

Except as expressly stated in writing by StenoWorks or in an applicable program addendum, rental Equipment is provided “as is” and “with all faults.”

To the maximum extent permitted by law, StenoWorks disclaims all warranties, express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, except to the extent such disclaimers are prohibited by law.

14. Limitation of Liability

To the maximum extent permitted by law, StenoWorks shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of data, loss of use, loss of business, loss of revenue, lost profits, lost savings, or loss of goodwill arising out of or relating to this Agreement or the Equipment.

To the maximum extent permitted by law, StenoWorks’ total liability arising out of or relating to this Agreement or the Equipment shall not exceed the total amount actually paid by Lessee to StenoWorks under the applicable rental transaction during the twelve (12) months preceding the event giving rise to the claim.

15. Governing Law; Venue; Time Limit for Claims

This Agreement is governed by the laws of the State of Florida, without regard to conflict-of-laws principles.

Any dispute arising out of or relating to this Agreement or the Equipment shall be brought exclusively in the state or federal courts located in Palm Beach County, Florida, and each party consents to personal jurisdiction and venue there.

To the maximum extent permitted by law, any claim arising out of or relating to this Agreement or the Equipment must be commenced within one (1) year after the claim accrues, or it is permanently barred.

16. Electronic Acceptance

Lessee agrees that acceptance of this Agreement by checkbox, click-through, electronic signature, portal acceptance, online account action, payment submission, or similar electronic method is intended to authenticate and bind Lessee to this Agreement to the same extent as a signed written contract.

17. Miscellaneous

No waiver by StenoWorks of any breach or default shall be deemed a waiver of any other breach or default.

If any provision of this Agreement is held invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect to the fullest extent permitted by law.

This Agreement, together with any applicable addendum, checkout page, product listing, order confirmation, invoice, and incorporated policy expressly referenced by StenoWorks, constitutes the entire agreement for the applicable rental transaction.

18. Contact Information

Questions regarding rentals, rent-to-own programs, or this Agreement may be directed to:

StenoWorks, Inc.
3365 Lake Worth Road, Suite 10
Palm Springs, FL 33461
Phone: 800-399-4605
Website: www.stenoworks.com