Selling FAQs
Selling
1. What does StenoWorks purchase?
StenoWorks will purchase all type of court reporting equipment. We purchase steno machines both new and old. All steno machine accessories, court reporting books, educational materials, traveling bags, captioning equipment and voice reporting equipment.
2. My equipment doesn't work, will you still purchase it?
Yes, StenoWorks routinely purchases steno machines for working parts.
3. Do you purchase CAT software?
We occassionally purchase some software with the exception of software from Stenograph LLC..
4. How do you decide what my equipment is worth?
We take many factors into consideration. They include: the current market demand, condition of equipment, our current inventory levels, age of equipment, condition and type of accessories, and if there are extras included.
Shipping & Packing:
1. I'm local near Lake Worth, FL. Can I just bring my equipment to you?
Absolutely! Please fill out and submit the Sell Your Equipment Form first, then give us a call to schedule an appointment to drop ott the equipment.
2. I've never shipped anything this large and valuable. How do I do it?
First gather all the items you are shipping. Second gather your packing supplies like an appropriate box and packing materials. Third decide what shipping service to use.
3. What shipping service do I use?
Basically you have three choices: UPS, FEDEX or US Postal Service. Which one you select depends on several factors like cost, location, etc.
4. In your instructions you present the option of COD. What is COD?
COD stands for Cash on Delivery and basically means that the shipping company's driver brings the package to us and then picks up a check for the amount on the COD label. The driver will not allow us to open the parcel or receive it without first handing over a check to him.
5. Are there restrictions on COD? If you are using the US Postal Service to ship, be aware that they have a limit of $1000.00 for Cash on Delivery. They do provide insurance for free. Here's a link to the USPS's COD INFO PAGE
6. Who pays for shipping? We frequently include a shipping label with our offer to purchase which means StenoWorks is frequently paying for shipping.
7. In your offer, you mention that you will pay for shipping. How does that work?
If that's in our offer, we will email you a label to use that allows you to ship the item for free. If you don't have the original box you might need to purchase a box or various other packing materials. The seller is responsible for packing the item or paying someone to pack the items.
8. How do I contact the shipping company?
United Parcel Service: 1-800-PICK-UPS (1-800-742-5877) or http://www.ups.com
Federal Express: 1-800-GOFEDEX (1-800-463-3339) or http://www.fedex.com
US Postal Service: 1-800-ASK-USPS (1-800-275-8777) or http://www.usps.com
9. Should I use a third party shipping company like PacknShip or The UPS Store.
That's a solution that is easy, however they do charge a premium for their service. Most should be able to use our shipping and most will have no issue with sending a COD, but we would suggest making sure the COD is in your name.
10. How much will it cost to ship?
The cost depends on multiple factors like the weight of the items, the service and the distance from our location in Florida. You can get a good idea by going to any of the shipping services and put in the approximate weight (Stentura with accessories - 17 lbs) and the destination zip which is 33461.
11. What type of box or packing is best?
If you still have the original box that's in good shape then we would suggest using the original packaging. If not, than use a new or like new sturdy cardboard box with either foam, peanuts or newspaper as a packaging filler. Make sure you bubble wrap the writer and shield it from the packing materials.
12. I'm only shipping a writer without a case how do I ship just a writer.
Make sure the writer is bubble wrapped and shielded from the packing materials.
13. I'm sending in a writer for service what should I send?
Make sure you bubble wrap the writer and shield it from the packing materials. Please do not include accessories like tripods, etc. and carrying cases unless it's a jetpak that will help protect the writer. If you are having connection issues then send the rt cable. If you are having charging issues then send the charger. Other than problem items, do not send accessories because they will only add to the cost of shipping and will void any offer of free shipping back to you.
1. If I send my equipment COD how long does it take to get my money.
Both UPS and FEDEX quote 7-10 days after the item is received. It's my experience that depending on the distance it can be sooner. Generally the US Postal Service will take less time.
2. Can I request a Cashier's Check or Money Order?
No, logistically we cannot go to our bank and get a cashier's check. We purchase multiple writers daily and it's just not practical. We will cut a corporate check to the name on the PO and to that amount.
3. Must I send the equipment COD?
No, just send us the equipment with a copy of the PO and we will cut a check directly to you at the address on the PO in 2-3 business days. Typically you will get your check faster and avoid any COD fees.