Terms and Conditions

EXCEPT AS OTHERWISE AGREED IN WRITING, THESE TERMS AND CONDITIONS GOVERN ALL SALES CONTRACTS TO THE EXCLUSION OF OTHER TERMS AND CONDITIONS. OUR QUOTATIONS AND ESTIMATES ARE NOT OFFERS CAPABLE OF ACCEPTANCE BY YOU, AND ANY ORDER PLACED BY YOU WILL ONLY BE ACCEPTED BY OUR WRITTEN CONFIRMATION OF SUCH ORDER.

GENERAL PROVISIONS

Please read this legal statement and the corresponding privacy statement carefully before using the StenoWorks, Inc. Internet Web Site(s). If you do not agree to the terms of this Legal Statement or the Privacy Statement, please do not use the StenoWorks, Inc. Internet Web Site(s). By using the StenoWorks, Inc. Internet Web Site(s), you are indicating your agreement to be bound by the terms of this legal statement and your acceptance of the StenoWorks privacy statement.

StenoWorks, Inc. and its affiliates provide their services to you subject to the following notices, terms, and conditions. In addition, when you use any service of StenoWorks, Inc. or its Internet Web site(s), you will be subject to the rules, guidelines, policies, terms, and conditions applicable to that service and you will be subject to all governing state and federal laws, including applicable patent, copyright, trademark and other intellectual property laws. Elan Cybra, elan Mira, Luminex, Diamante, Stentura, SmartWriter, StenoRam III, StenoRam III+, StenoRam Ultra, Vision 486, Xscribe and BaronData Transcriptor are trademarks of Stenograph, L.L.C.. Flash is a trademark of ProCat. All other products mentioned are registered trademarks or trademarks of their respective companies. StenoWorks is not affiliated in anyway with Stenograph, L.L.C.

This site, in its entirety, is the sole property of StenoWorks, Inc. or its content suppliers and protected by U.S. and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all content on this site is the exclusive property of StenoWorks, Inc. and is protected by U.S. and international copyright laws. All software used on this site is the property of StenoWorks, Inc. or its affiliates and is protected by U.S. and international copyright laws. The content and software on this site may be used as a personal shopping and e-commerce resource. Any other use, including the reproduction, modification, distribution, creation of derivative works, transmission, republication, display, or performance of the content on this site is strictly prohibited. The application of this site, into any other site, is strictly prohibited unless pre-approved by StenoWorks, Inc.

Use of site

By accessing this site you are agreeing to all of the terms, conditions, and statements included in this legal statement. The entirety of this site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose that is not expressly permitted by StenoWorks, Inc. The StenoWorks, Inc. Internet Web site(s) may not be linked to any other site without prior consent of StenoWorks, Inc. StenoWorks, Inc. and its affiliates reserve the right to refuse service, terminate accounts, and/or cancel orders at its discretion, including, without limitation, if StenoWorks, Inc. believes that customer conduct violates applicable law, disrupts our normal business activities or is harmful to the interests of StenoWorks, Inc. and its affiliates.

Payment & Shipment

Unless otherwise agreed by Seller in writing, payment for Goods and or Services is due prior to shipment. Payment terms for Support Services and Rental Agreements are set forth in the applicable area. Unless otherwise agreed by Seller in writing, due at time of order. Unless specifically agreed otherwise in this Contract, payment shall be in U.S. funds in cash, Paypal, Amazon Pay, Venmo, Klarna or by check or credit card (Visa, MasterCard, American Express or Discover).

An authorized and independent leasing or financing company may purchase Goods on behalf of a customer on such terms and conditions as may be agreed between the leasing or financing company and such customer. In such event, the customer shall not receive an invoice from Seller. Goods purchased by a leasing or financing company may not be exchanged or returned for credit to Seller.

In the event that a customer's check was returned as non-payable(worthless) then the customer will be responsible for the full value of merchandise plus will be assessed the maximum service charge allowed by Florida statue. Any worthless checks passed to StenoWorks will subject the perpetrator to be prosecuted under Florida law.

In the event a customer makes a purchase and charges back a payment like a credit card or Paypal, without due cause, then then the customer will be responsible for the full value of merchandise plus will be assessed the maximum service charge allowed by Florida statue. Any credit card fraud attempted or committed will subject the perpetrator to be prosecuted under Florida and Federal law.

Unless specifically agreed otherwise in this Contract, all sales are F.O.B. Seller’s facility. Seller may, in its discretion, select the carrier unless specified in advance by Purchaser. Title to the Goods shall transfer to Purchaser upon the earlier of full payment therefor and Seller’s delivery of the Goods per the agreed delivery terms. Risk in the Goods shall transfer to Purchaser upon Seller’s delivery of the Goods per the agreed delivery terms.

In addition to this document please see our Shipping & Returns page.

CAT Software

StenoWorks does not sell any CAT software product. All CAT software from any other company is not guaranteed to work with any product StenoWorks sells or distributes. StenoWorks is not responsible for any CAT software tech support. Any recommendations to customers concerning any CAT software is simply a recommendation with no guarantees concerning deliverability or price. StenoWorks does not warrant any product including any computer system or writer to function in any particular manner with any CAT software.

E-mail

By registering or placing an order with us, you are consenting to receive e-mail from us regarding your registration or your order. Additionally, by registering or placing an order with us, you are consenting to receive commercial e-mail and mailed promotional product information from us.

Third party property

You agree that you may upload to the software files or otherwise transmit on or through the StenoWorks, Inc. Internet Web site(s), only content that is not subject to any rights of any third parties, or content in which any holder of such rights has given express authorization for distribution on the Internet. By submitting content to StenoWorks, Inc., you automatically grant, or warrant that the owner of such content has expressly granted, the royalty-free, perpetual, irrevocable, non-exclusive and fully sub licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display such content (in whole or part) worldwide and/or to incorporate it in other works in any form, media, or technology now known or later developed for the full term of any rights that may exist in such content.

Reviews and comments

If, at any time, StenoWorks, Inc. enables site visitors to post reviews of and comments on products featured on the site, then the party posting that comment or review grants StenoWorks, Inc. and its affiliates a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such reviews and comments throughout the world in any media. You also grant StenoWorks, Inc. and its affiliates the right to use the name that you submit with any review or comment, if any, in connection with such review or comment.

Risk of loss

All items purchased from StenoWorks, Inc. or its Internet Web site(s) are made pursuant to a shipment contract. Should there be shipping errors; StenoWorks, Inc. will offer reasonable assistance in the correction of that error. However, the risk of loss and title for such items pass to you upon our delivery to the carrier. You must file any such claims with that delivery carrier.

Display of products

We use commercially reasonable efforts to ensure that the colors, design and details of the products displayed on the StenoWorks, Inc. Internet Web site(s) are accurate. However, we cannot and do not guarantee that the colors, font types, design, paper stock and/or detail, as displayed by your monitor, will be accurate and we assume no responsibility whatsoever for such difference in color, design and details.

Defective products

In the event that you received a defective product, please contact StenoWorks, Inc. within ten (10) days from the date of your order. Your sole remedy for any defective product shall be limited to the repair or replacement of the product. THE FOREGOING COMPRISES StenoWorks, Inc.’S ENTIRE LIABILITY IN CONNECTION WITH YOUR TRANSACTION. StenoWorks, Inc. reserves the right at any time and without notice to change the products which are available for order. In the event, your selected product is no longer available, StenoWorks, Inc. in its sole option and discretion will either make a substitution or refund your purchase price.

Sales tax

In accordance with various statutes, StenoWorks, Inc. is required to collect sales tax on any purchase of products shipped to customers located in the State of Florida. Tax rates, the terms specified herein and the items subject to tax are subject to change at anytime.

Prohibited conduct and use

You agree to use the StenoWorks, Inc. Internet Web site(s) only for lawful purposes. You are expressly prohibited from placing any message in any product or otherwise transmitting through the StenoWorks, Inc. any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, profane, hateful, racially, ethnically or otherwise objectionable material of any kind, including without limitation, any material that encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any applicable local, state, national or international law (collectively, "Prohibited Conduct"). You agree and acknowledge that StenoWorks, Inc. is not responsible or liable to you or any other party for any Prohibited Conduct by any user of the StenoWorks, Inc. Internet Web site(s) at any time. Not withstanding anything in this legal statement to the contrary, StenoWorks, Inc. is in no way obligated to monitor any user's use of the StenoWorks, Inc. Internet Web site(s) or to monitor, retain, review and/or edit the contents of any message sent in a product or otherwise transmitted through the StenoWorks, Inc. Internet Web site(s). However, StenoWorks, Inc. does reserve the right, at any time, to monitor, review, retain, edit and/or disclose any information as we determine necessary, in our sole discretion, to: (i) satisfy any applicable law, regulation, legal process or governmental request; (ii) protect and defend our rights and property; (iii) enforce this Legal Statement; (iv) protect against misuse or unauthorized use of the StenoWorks, Inc. Internet Web site(s); and (v) protect the interests of our users or the public. You are expressly prohibited from using a false e-mail address or other identifying information. Further, you may not send products (with or without messages) to people or other entities on mailing lists that you do not have full rights to use.

Linked sites

The StenoWorks, Inc. Internet Web site(s) may contain links to other web sites solely for your convenience. StenoWorks, Inc. does not endorse nor make any warranties or representations about any web site you may access through a link from the StenoWorks, Inc. Internet Web site(s). You agree and acknowledge that you (and not StenoWorks, Inc.) assume all risk for any dealings or transactions of any nature, including without limitation, the purchase of any products or services from, or the reliance upon any information or materials contained in, such linked sites. Limitation of liability

UNDER NO CIRCUMSTANCES, INCLUDING WITHOUT LIMITATION, NEGLIGENCE, SHALL StenoWorks, Inc. BE LIABLE FOR ANY DIRECT, INDIRECT, EXEMPLARY, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM ANY PRODUCTS, GOODS OR SERVICES PURCHASED OR OTHERWISE TRANSMITTED FROM THE StenoWorks, Inc. INTERNET WEB SITE (S), THE USE OF, OR THE INABILITY TO USE, THE MATERIALS IN THE StenoWorks, Inc. INTERNET WEB SITE (S), EVEN IF StenoWorks, Inc. OR A StenoWorks, Inc. AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL StenoWorks, Inc.'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE) OR OTHERWISE EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR THE PURCHASE OF ANY PRODUCT ON THE StenoWorks, Inc. INTERNET WEB SITE(S). APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY OR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. Disclaimer THE CONTENT, MATERIALS AND PRODUCTS ON THE StenoWorks, Inc. INTERNET WEB SITE(S) ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, StenoWorks, Inc. DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. StenoWorks, Inc. DOES NOT WARRANT THAT THE OPERATION OF THE StenoWorks, Inc. INTERNET WEB SITE(S), OR THE FUNCTIONS CONTAINED IN THE CONTENT, MATERIALS, OR PRODUCTS, WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE StenoWorks, Inc. INTERNET WEB SITE(S) OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. StenoWorks, Inc. DOES NOT WARRANT OR MAKE ANY REPRESENTATION REGARDING THE USE OR THE RESULTS OF THE USE OF THE CONTENT, MATERIALS, OR PRODUCTS IN THE StenoWorks, Inc. INTERNET WEB SITE(S) REGARDING THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. YOU (AND NOT StenoWorks, Inc.) ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. StenoWorks, Inc. RESERVES THE RIGHT TO LIMIT PURCHASE AND PURCHASE QUANTITY. IN THE EVENT OF ANY SITE ERROR, CUSTOMERS WILL BE LIMITED TO A SINGLE UNIT PURCHASE. PRICING ON THIS SITE MAY BE SUBJECT TO CHANGE WITHOUT NOTICE. Usage by children StenoWorks, Inc. does not solicit the use of the StenoWorks, Inc. Internet Web site(s) or purchase of products offered on the StenoWorks, Inc. Internet Web site(s) by minors. However, StenoWorks, Inc. cannot prevent such use or purchase and cannot prevent minors from visiting the StenoWorks, Inc. Internet Web site(s). Parents, guardians and those responsible for supervising minors are solely responsible for determining what materials, products and services are suitable for such children to view and/or purchase. StenoWorks, Inc. requires that use of the StenoWorks, Inc. Internet Web site(s) be made either by: (a) individuals 18 years old or older; or (b) individuals under 18 years of age under the direct supervision of a parent, guardian or other responsible individual with such parent, guardian or other responsible individual's verifiable permission for such use, including the collection by StenoWorks, Inc. of certain information in accordance with this Legal Statement. In addition, StenoWorks, Inc. requires that any purchase from the StenoWorks, Inc. Internet Web site(s) be by: (a) individuals of legal age; or (b) by minors under the direct supervision of a parent, guardian or other responsible individual with such parent, guardian or other responsible individual's verifiable permission for such purchase. EACH TIME YOU USE THE StenoWorks, Inc. INTERNET WEB SITE(S) OR PURCHASE A PRODUCT OR SERVICE FROM THE StenoWorks, Inc. INTERNET WEB SITE(S), YOU ARE REPRESENTING THAT YOU ARE EITHER: (A) 18 YEARS OF AGE OR OLDER; OR (B) A MINOR WHO IS USING THE StenoWorks, Inc. INTERNET WEB SITE(S) AND PURCHASING SUCH PRODUCT OR SERVICE UNDER THE SUPERVISION, AND WITH THE VERIFIABLE PERMISSION OF, A PARENT, GUARDIAN OR OTHER RESPONSIBLE INDIVIDUAL FOR SUCH PURCHASE AND FOR THE COLLECTION OF CERTAIN INFORMATION IN ACCORDANCE WITH THIS LEGAL STATEMENT.

Jurisdictional issues

Unless otherwise specified, the materials in the StenoWorks, Inc. Internet Web site(s) are presented solely for the purpose of promoting products and services available in the United States, its territories, possessions and protectorates. StenoWorks, Inc. makes no representation that materials in the StenoWorks, Inc. Internet Web site(s), or the products and services promoted in the StenoWorks, Inc. Internet Web site(s), are appropriate or available for use outside the United States. Those who choose to access the StenoWorks, Inc. Internet Web site(s) from outside the United States do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. Software from the StenoWorks, Inc. Internet Web site(s) is further subject to United States export controls. No software from the StenoWorks, Inc. Internet Web site(s) may be downloaded or otherwise exported or re-exported (i) into (or to a national or resident of) Cuba, Iraq, Libya, North Korea, Iran, Syria or any other country to which the United States has embargoed goods; or (ii) to anyone on the U.S. Treasury Department's list of Specially Designated Nationals or the U.S. Commerce Department's Table of Deny Orders. By downloading or using the software, you represent and warrant that you are not located in, under the control of, or a national or resident of any such country or on any such list.

Please also review our writer warranty and privacy information.

Shipping Polices

Special! Get FREE standard shipping on all domestic orders of steno writers and most products! If you are ordering from outside the US you can add the item to your cart, view your cart and by putting in your basic address info it will give you a shipping quote. International shipping quotes do not include any additional taxes or import fees imposed by the destination country. If there are any questions, please call at 00-1-561-642-2862 or email us at sales@stenoworks.com for additional information.

All shipping quotes are for transportation only and do not include shipping insurance or duties.

If an item is returned, normal shipping charges will be deducted from the refund - in other words, if you keep the item, the shipping is free - if you return it, then the shipping is not free. All refunds, credits, and exchanges are for the value of the equipment only, and do not include shipping charges. Any orders that are refused at time of delivery will be subject to all associated shipping costs including the shipping costs for the product(s) to be returned. A handling fee may also be charged for orders that have been processed and shipped, and then refused at time of delivery. Offer is good until further notice and may be revoked or changed at any time. Free shipping offer does NOT apply to orders outside of the continental US or international orders. If you have any questions regarding this free shipping offer, please direct them to sales@stenoworks.com.

All items are shipped from Florida. We use FEDEX, UPS and the US Postal Service. Our general cutoff for shipping is 2:00PM EST. Most in-stock orders are shipped within the time frame noted in the shipping options, but there are exceptions. As you may already know, many of our products are refurbished and require testing and customization by our own technicians, and these products are manufactured in exactly the configuration you desire. Orders containing "custom", "built-to-order" and "special order" items do not ship per the normal schedule. There is no identification on individual products to show status (special order, custom, built-to-order, etc.). If you need to know the availability of a specific item, please call us at 800-399-4605. Remember, seeing a product as available on our website is not an indication of "in-stock" status.

In some cases, we can ship products sooner, even the same day they are ordered, depending on stock availability and the workload on our technicians. If you need an order to arrive on a specific day, please call us and we will make every effort to accommodate your needs. If you need an item expedited is best to call us to alert us to your expedited need. We will try our best to accommodate expedited shipping, however expedited shipping is NOT guaranteed by StenoWorks and we are not responsible for any delays incurred by the shipping company. If in doubt about stock availability, please give us a call. Please note that problems processing your credit card or receiving your payment will delay your shipment. We are happy to accommodate you anyway we can, so please let us know if you need an order expedited.

While expected dates of delivery of goods are given in good faith, the same are not of the essence of or in any way terms of this Contract or representations of fact. All shipping dates given are approximate, and while effort is made to maintain schedules, Seller will not be liable for damages on account of delay. Seller shall not be responsible for reasonable or excusable delays nor shall the Purchaser refuse to accept delivery because of any such delays. Excusable delays include, without limitation, delays resulting from accidents, fires, floods, severe weather or other acts of God, strike, lockout or other labor difficulties, embargoes, government controls or other forms of intervention, inability to obtain labor, materials or services and other causes beyond Seller’s control.

In some cases, to expedite a shipment, an order (or parts of an order) will be shipped right from the manufacturer or distributor to you directly (called a "Drop Shipment"), and may arrive via a different carrier than the one you selected. You are not charged extra for this - we pick up any additional shipping charge for this. This does not apply to international shipments.

Shipping rates are calculated automatically using our shopping cart system. You can receive a shipping quote automatically by selecting the items you want to order by placing them in your "shopping cart" and then hitting the "estimate shipping and tax link". StenoWorks reserves the right to substitute a different shipping method if using that method doesn't impact delivery times to the customer. Example: You select UPS and we use FEDEX instead.

International shipping rates are calculated on the website and are the responsibility of the customer.

SMS/MMS Mobile Message Marketing Program Terms And Conditions

StenoWorks (“We,” “Us,” “Our”) is offering a mobile messaging program (the “Program”), which you agree to use and participate in subject to these SMS/MMS Mobile Messaging Terms and Conditions, Our Terms of Use, Privacy Policy, and any other applicable terms and agreements related to your use of Our Program (the “Agreement”). By opting in to or participating in Our Program, you accept and agree to these terms and conditions, including, without limitation, your agreement to resolve any disputes with Us through binding, individual-only arbitration, as detailed in the “Dispute Resolution” section below. This Agreement is limited to the Program and is not intended to modify other agreements that may govern the relationship between you and Us in other contexts.

Program Description: Without limiting the scope of the program, users that opt in to the program can expect to receive messages from us and others texting on our behalf concerning the marketing and sale of our goods, services, and events. Messages may include checkout reminders.

User Opt In: The Program allows users to receive SMS/MMS mobile messages by affirmatively opting into the Program, such as through checking the box to sign up online or application-based enrollment forms. Regardless of the opt-in method you utilized to join the Program, you agree that this Agreement applies to your participation in the Program. By participating in the Program, you agree to receive autodialed or prerecorded marketing mobile messages at the phone number associated with your opt-in, and you understand that consent is not required to make any purchase from us. While you consent to receive messages sent using an autodialer, the foregoing shall not be interpreted to suggest or imply that any or all of our mobile messages are sent using an automatic telephone dialing system as defined by the Telephone Consumer Protection Act.

Message Cost and Frequency: Message and data rates may apply for each message sent or received in connection with Our Program. It is best to contact your wireless provider if you have questions regarding your data or text plan. Message frequency varies. The Program involves recurring mobile messages, and additional mobile messages may be sent periodically based on your interaction with us.

Support Instructions: For support regarding the Program, text “HELP” to the number you received messages from or email Us at info@stenoworks.com. Please note that requests to this email address is not an acceptable method of opting out of the program. Opt outs must be submitted in accordance with the procedures set forth above.

Cancellation Polices

If you need to change or cancel an order, this must be done before the order has shipped. If the techs have started your writer and you cancel there's a 5% order cancellation fee that will be charged. If an order ships before you get confirmation from us that it has been changed or canceled, you will be responsible for all shipping charges. To change or cancel an order, send an email to sales@stenoworks.com and/or call 800-399-4605. Your order is not considered changed or canceled until you get a confirmation from a customer service representative that the change or cancellation has been completed. If you send an email or leave a voicemail with us and do not get a confirmation, we have not received the cancellation/change and your order has not been canceled/changed.

If you refuse to accept delivery of a shipment, you will be responsible for all shipping charges (shipping charges from us to you and any shipping charges back to us, including any customs fees, where applicable).

All cancellations after the writer ships will be considered a return and subject to all return provisions as outlined under returns.

Return Polices

If you are having a problem with something you purchased from us, we want to help. If it is a StenoWorks product, please call our tech support department at 800-399-4605 and we will personally help you to resolve your problem. If the problem is with another manufacturer's product, we will do our best to help you, but you may find that contacting the manufacturer directly is a more effective way of getting answers to difficult problems. If the manufacturer informs you that a product that is still under warranty is defective, we recommend that you ask the manufacturer to replace it for you directly to minimize your inconvenience and costs. If they insist that you return it to us (instead of replacing it for you directly), we will help you get the product replaced, but all shipping costs will be your responsibility.

Writer Returns:

If you are not satisfied with your writer purchase please consider requesting a replacement or a different writer. Normally a replacement writer can be shipped with free return shipping in a timely manner. If you wish to return it you may do so within 10 days of receiving the item with a 10% restocking fee. All shipping fees and expedited prep fees are non-returnable or non-refundable under any circumstances. After the initial return period, any returns will be at our sole discretion and subject to a 25% restocking fee. NO RETURNS past 30 days.

Non-Writer Returns:

If the item you are not satisfied with is a not a steno machine, you may return it as long as it is in brand new condition with all packing materials and literature within 10 days from date of receipt with a 15% restocking fee. Any merchandise that needs to be returned for any reason (defective, unwanted, or otherwise) MUST be returned with all of the unaltered packing material, manuals, an unfilled without warranty cards, etc., so be sure to retain these items in brand new condition for at least 10 days. Products returned in any other condition, or with any missing items will be return to you at your expense.

Note: Closeout items, discontinued items, custom orders, special orders, made to order items, items that specify "not returnable" on the product detail page and software are NOT RETURNABLE. It is the customer’s responsibility to contact us if a shipment does not arrive on the scheduled day, and to inspect the contents of the order when it does arrive. If there are any problems with the order (late, incomplete, damaged, etc.), we must be notified within 24 hours of the scheduled date of delivery, so that we can work with the shipping company to resolve any problems.

If you find that you need to return a product to us for any reason, please fill out our RMA form here. You may also call us at 800-399-4605 or send us an e-mail to obtain a Return Merchandise Authorization (RMA) number. When you call or e-mail us, please give us the following information:

Your order number.
A brief description of the nature of the return (changed mind, repair, exchange, replacement, defective, refund, etc.)
Your contact information (name, address, daytime phone number and e-mail address)

We will give you a unique RMA# that MUST be written on the return shipping label. Do not write the RMA number on the package - only on the shipping label. Packages without RMA numbers on the label will be refused and sent back to you. Returns are to be shipped insured to the following address:

Please note these important exceptions:

Due to their nature, the following product types cannot be returned for credit or refund: computer software, content on digital media such as CD, DVD, or tapes, consumable items like SD card media and batteries
New textbooks may not be returned unless they are unopened.
Computer hardware and peripherals are subject to the original equipment manufacturer’s warranties.
Other than steno writers, any product that is customized such as chairs or certain microphone systems.
Due to manufacturer's packaging on some items, once these items are opened, they cannot be repackaged, and therefore cannot be returned. These products are noted in their descriptions.
Products packaged in plastic clamshell containers cannot be returned if the plastic container has been cut or damaged.
As always, please feel free to contact our Customer Service department with any questions or concerns. StenoWorks is here to serve you, and we want your experience with us to be a pleasant one. Thanks for choosing us, and enjoy!

StenoWorks - Returns

7590 Northtree Club Dr

Lake Worth, FL 33467

Repairs/replacements are typically shipped back to you via standard UPS or FEDEX ground service within one week, however, if needed; we can provide expedited service and express shipping (additional charge for express shipping). Please call us (800-399-4605) or send us an e-mail for details.

Thank you,

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Terms and Conditions

Return Polices

Writer Returns:

Non-Writer Returns: