Service Pricing
STENOWORKS • INDEPENDENT WRITER SERVICE
Keep the writer you know and love.
Routine maintenance, complete reconditioning and repairs for professional and student steno writers. Get help choosing the right service for your machine, its condition and the way you use it.
Request service View service pricingOn parts and work performed Service times
Routine: 1–2 business days
Reconditioning: 2–3 business days; shipping extra Questions? Call us
800-399-4605
Experience, parts and repair capabilities that make a difference
Your writer is an important part of your working day. StenoWorks brings decades of experience selling, servicing and reconditioning steno equipment to every service evaluation.
Component-level board repair
Our microscope-assisted diagnosis and microsoldering capabilities let us evaluate individual electronic components, beyond charging and USB connectors. In some cases, repairing a component can offer an alternative to replacing the entire circuit board.
Extensive parts inventory
Our substantial inventory of steno writer parts supports repairs for both current and older machines. Having access to replacement parts can make the difference when you want to keep a familiar writer in service.
Practical options and guidance
We help you weigh maintenance, repair and replacement. Short-term Diamante rentals and potential trade-in options give you additional choices when your writer needs more attention.
Continued care for familiar writers
We continue to service the professional Luminex I, Diamante, Wave and élan Cybra, along with other supported models. If you are happy with your current writer, let us help you explore maintenance and repair before deciding to replace it. Service and repair options depend on the model, condition and availability of parts.
Choose the service your writer needs
Routine maintenance
$199
Typically 1–2 business days after receipt
Annual care between full reconditionings
Best suited to a writer in good working condition that was fully reconditioned within approximately the last two to three years.
- Clean the exterior and interior.
- Inspect working parts and look for wear or concerns.
- Add grease and lubrication where needed.
- Keep your existing keytop pads if you choose.
Internal pads are not replaced. This service does not include complete removal of old grease and oil, full disassembly and solution cleaning, software updates or complete recalibration.
For eligible supported writers. Shipping and additional repairs are extra.
Complete reconditioning
Priced by model
Typically 2–3 business days after receipt
A thorough service from the inside out
Usually the better choice when approximately three years or more have passed since the last full reconditioning, or when inspection identifies a need for more extensive work.
- Disassemble and thoroughly clean the machine using cleaning solution appropriate to its components.
- Remove old grease and oil and apply fresh lubrication.
- Inspect parts for wear and replace applicable internal pads.
- Reassemble, adjust and completely recalibrate the writer.
- Update writer software where an update is available and supported.
- Test applicable electronic functions and clean the housing and keytops.
Need same-day servicing? Add $100, by prior arrangement and subject to availability. Shipping time is additional. Diagnostic repairs require a separate turnaround estimate.
If a writer sent for routine maintenance needs complete reconditioning or additional repairs, we will explain our findings and the price difference and obtain your approval before proceeding. Time since the last service is a guideline; the condition of your writer determines what it needs.
Routine maintenance or full reconditioning?
| Service feature | Routine maintenance | Complete reconditioning |
|---|---|---|
| Interior and exterior cleaning | Yes; maintenance cleaning | Yes; thorough cleaning after disassembly |
| Inspection of working parts | Included | Included |
| Lubrication | Add where needed | Remove old lubricants and apply fresh lubrication |
| Internal pad replacement | Not included | Applicable internal pads replaced |
| Complete recalibration | Not included | Included |
| Writer software updates | Not included | Where available and supported |
| Existing keytop pads | Can be preserved at your request | Contact us about removal and replacement before service |
Complete reconditioning pricing
Prices below are for complete cleaning, overhaul and reconditioning. Routine maintenance is priced separately. Batteries, ribbon cartridges and additional repairs are extra; shipping is not included.
Professional writers
| Writer / use | Price |
|---|---|
| NexGen, Luminex II, Luminex I, Diamante; Wave or Luminex CSE used for captioning | $299 |
| élan Mira A3, Mira G2, Mira and Cybra Professional | $329 |
| Stentura 8000/8000LX, 6000/6000LX, Fusion; ProCAT Flash and Stylus I/II — with or without paper use | $350 |
| Optional refurbished ribbon cartridge for applicable professional models | Add $85 |
Student writers
| Writer / use | Price |
|---|---|
| Paperless student writers: élan Cybra, Wave and Luminex CSE | $225 |
| 200SRT, 400SRT and Protégé — not using paper | $250 |
| 200SRT, 400SRT and Protégé — using paper | $295 |
| Optional refurbished ribbon cartridge for applicable student models | Add $75 |
Service steps vary by model. Paper-feed, ribbon and disk-drive work applies only to machines equipped with those features. Exceptionally dirty machines may require an additional $50–$100; difficult keytop-pad removal may also incur an additional charge. We will explain any additional charges and obtain your approval before proceeding.
Have a specific problem? Start with repair and diagnosis.
Ask whether a component-level evaluation is appropriate. Our microsoldering capabilities may provide another repair option for certain faults. Repairability depends on the diagnosis, board condition and availability of components; an evaluation does not guarantee a successful repair.
Tell us what is happening, when it occurs and which writer you use. We offer mechanical and electronic repairs, including screens, charging and USB connections, SD/CF card connectors, circuit boards, flexible cables, batteries, drives, shells and keyboard issues. Wide-key installation, short-stroke shimming and floppy-to-USB conversion are available for applicable models.
| Repair / diagnostic service | Charge |
|---|---|
| Repair labor | $90 per hour, plus parts |
| Standard diagnostic evaluation | $45–$85, based on time required |
| Board diagnosis for an unknown fault, such as a board that will not boot | Minimum $150 nonrefundable bench fee |
Ask us for an approximate estimate before sending your writer. An initial estimate does not replace an in-shop diagnosis. Diagnostic fees apply as listed above; repair estimates are provided before repair work is authorized.
When repair is not the best option
If your writer cannot be repaired, or the repair cost makes replacement worth considering, we can discuss whether it qualifies for a trade-in allowance toward a professionally refurbished writer. Eligibility and value depend on the model and condition. Ask us about your options.
Writers we service
Stenograph: NexGen, Luminex I and II, Luminex CSE, Diamante, Wave, élan Mira models, élan Cybra Professional and Student, Stentura Fusion, 6000/6000LX, 8000/8000LX, Protégé, 500, 400/400SRT and 200/200SRT.
ProCAT: Flash, Stylus I and Stylus II.
Other listed models: Steno-Lectric Reporter, Manual Reporter and Secretarial models. Contact us to confirm service availability and pricing before sending these machines.
We no longer service Smartwriter, Meritwriter, Stenowriter, Baron TX or Xscribe writers. If your model is not listed, contact us before shipping.
Arrange your service
- Tell us about your writer. Complete our service form with your model, concerns and requested service. Include the date of the last full reconditioning if known.
- Confirm timing and shipping details. Arrange service before shipping so we can confirm availability and timing. Let us know about any upcoming job or deadline, and include the service form with your writer.
- Review any additional recommendations. If inspection identifies work beyond your requested service, we will contact you with the findings and cost before proceeding.
- Choose return shipping. We will quote the available return delivery options. Repaired machines require a signature on delivery.
3599 23rd Avenue South, Suite #11
Lake Worth, FL 33461
800-399-4605 | Contact our team
Timing, shipping and service details
How long will service take?
Routine maintenance: typically completed within 1–2 business days after receipt.
Complete reconditioning: typically completed within 2–3 business days after receipt. Please arrange service before shipping so we can confirm availability.
Same-day servicing: add $100. Available by prior arrangement, subject to scheduling and the work required. Contact us before shipping or dropping off your writer to confirm eligibility and arrival arrangements.
Diagnostic repairs: turnaround is estimated after inspection and depends on the fault, parts availability and any additional work approved. The servicing timeframes and same-day option do not guarantee completion of diagnostic repairs.
All timeframes refer to work in our shop. Shipping time is additional; same-day service does not mean same-day delivery. If inspection identifies additional work that affects timing, we will contact you.
Can I keep my keytop pads?
With routine maintenance, you can choose to preserve your existing keytop pads. Tell us your preference on the service form. For full reconditioning, contact us about keytop-pad removal, replacement options and any associated cost before service.
Who pays for shipping?
Shipping is the customer's responsibility unless we advise otherwise. Return shipping is quoted according to delivery method, package size and weight. Transportation charges do not include shipping insurance; request insurance before your repaired writer ships. A signature is required on delivery.
What guarantee comes with service?
Parts and work performed are guaranteed for 90 days. If you have a concern after service, contact us so we can review it with you.
Need a writer while yours is being serviced?
Ask about a short-term Diamante rental through our rental program, subject to availability. A $1,000 refundable security deposit is required, separate from rental charges. The deposit is refundable when the writer is returned in accordance with the rental agreement.
A Diamante rental may be a practical temporary replacement even if you normally use another writer model. Before booking, we will confirm the available model, key configuration, connection requirements and any accessories you need. Rental charges, the minimum rental period, shipping costs and return terms will be confirmed before you reserve. Please arrange your rental before sending your writer for service.
Is financing available?
Financing for service and repairs is available; contact us for details.
Please arrange timely return of your writer.
Our posted policy classifies machines remaining at our shop more than 30 days past the invoice date as abandoned and subject to sale for outstanding charges. Contact us promptly if you have a question about your invoice or return arrangements.
Let’s take care of your writer.
Whether it needs annual attention, a complete reconditioning or help with a specific problem, start by telling us about your machine.
Request service Call 800-399-4605StenoWorks provides independent service and repair. Manufacturer and model names identify equipment serviced and do not imply manufacturer affiliation or authorization. Stenograph and ProCAT names and marks belong to their respective owners.