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Policies

Policies

These policies apply to purchases, rentals, and related transactions with StenoWorks. Please review the policy pages below before placing an order or enrolling in a program.

  • Terms of Sale and Program Terms
    The main terms governing purchases, program transactions, order acceptance, pricing, warranties, limitations of liability, and related store terms.
  • Shipping & Returns
    Details on shipping options, return eligibility, restocking fees, non-returnable items, and return authorization requirements for most store purchases.
  • Rental Terms & Conditions
    Terms that apply to rental writers and related rental programs, including payment, renewal, return timing, and customer responsibilities.
  • Rental Writer Return Instructions
    Step-by-step return instructions for rental writers and accessories, including when a prepaid return label is included and when customer-paid return shipping applies.
  • Basic Training Terms and Conditions
    Additional terms for the Basic Training rental program, including program length, extension rules, equipment return timing, and related charges.
  • Limited Warranty for Pre-Owned Writers
    Warranty coverage, exclusions, claim procedures, and shipping responsibilities for eligible pre-owned writer purchases.
  • Student Writer Trade-in Program
    Terms and requirements for qualifying student writer trade-ins, including eligibility and valuation conditions.
  • Website Terms of Use
    Terms governing use of the StenoWorks website, including site access, acceptable use, content, and legal notices related to website use.
  • Privacy Policy
    Information about how StenoWorks collects, uses, stores, and protects personal information provided through the website and related services.
  • Cookie Policy
    Information about cookies and similar technologies used on the StenoWorks website, including how they support site functionality and analytics.

By placing an order, entering a rental arrangement, or participating in an applicable program, you agree to the policies and terms in effect at the time of your transaction.

If you have questions before ordering, please contact sales@stenoworks.com or call 800-399-4605.